Remote Desktop Support

Need extra help? You have the opportunity to share a remote session with one of our help desk technicians.

24x7 Premium Defense Help Desk

Our support program ensures the utmost in business stability and reliability.
Your single monthly price covers all network, server, and workstation support.

Our Customer Support portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you’ll be able to create, modify or close a support ticket (or just give us some instructions or information). You’ll also be able to access PDF copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What’s more, each service ticket becomes a searchable knowledge base article, created only for the people in your organization.

Support Portal

  • IT Fully Managed has a 24x7 US-based helpdesk that provides client-facing support by certified experts.
  • Level 1-3 Support: Our Help Desk technicians are skilled in both Level 1 and 2 desktop and server support. Level 3 support is seamlessly escalated to our NOC.
  • Industry-leading Service: We answer most calls in fewer than 30 seconds, and our First Call Resolution is 77% (as compared to the industry average of 64%).

817-527-8277

Support Features

Managed Services

IT Fully Managed, a Managed Security Services Provider (MSSP), delivers flexible managed services that work the way you want; enhancing your existing support program, infrastructure and personnel while relieving the information security and management burden.

By gaining a detailed understanding of individual client needs, IT Fully Managed combines deep security expertise and proven operational processes with the next generation technology to monitor, manage, and secure your network and server infrastructure.

  • IT Fully Managed has a 24x7 US-based helpdesk that provides client-facing support by certified experts.
  • Level 1-3 Support: Our Help Desk technicians are skilled in both Level 1 and 2 desktop and server support. Level 3 support is seamlessly escalated to our NOC.
  • Industry-leading Service: We answer most calls in fewer than 30 seconds, and our First Call Resolution is 77% (as compared to the industry average of 64%).